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General Questions

How do I contact you?

You can email us at support@bonitronic.com

Where are you located?

We’re located in Longgang District, Shenzhen, Guangdong Province, China

What forms of payment do you accept?

We accept Paypal Payment only,and you can also buy on our Amazon Store(Bonitoys).

Do you have a different size?

We only have the sizes listed on the product page in stock. We unfortunately only carry limited sizes in stock.

How do I cancel an order?

Write us as soon as possible at support@bonitronic.com. Once something has shipped, we can no longer cancel and refund an order.

Something is wrong with my order?

Please contact us as soon as possible at support@bonitronic.com. Once something has shipped, we can no longer make changes to your order.

HOW CAN I GET BONITRONIC COUPONS?

Here comes some ways to get coupon from denshine.

①All the new registered customers on bonitronic.com will get a coupon code.

②You will get a coupon when you share our website to your Facebook, Youtube, Twitter, etc.(pls contact support@bonitronic.com)

③You can also get a coupon code from our website promotion.

Offers do change, so if you don’t see any denshine coupons today, be sure to check back soon. Enjoy saving!

HOW DO I USE MY COUPONS?

Make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click “APPLY”. You can only use one coupon code per order.

CAN I MAKE CHANGES TO THE ORDER I JUST PLACED?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included.

Shipping

DO YOU SHIP TO MY COUNTRY?

We ship orders all over the world. If you want to know more detailed information, please check the dedicated “SHIPPING”.

HOW MUCH IS THE SHIPPING COST?

Generally speaking, the total shipping cost will depend on the following factors:

The shipment method you choose (we offer DHL and EMS as options.);

The destination country that the package ships to;

The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

HOW DO I KNOW IF THE ITEM HAS FREE SHIPPING?

For standard shipping, you can enjoy free shipping on orders over US$100.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

You can refer to the related information here for more details.

HOW CAN I TRACK MY ORDER?

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your Bonitronic account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

WHAT IS INSURANCE?

Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.

IS DRO SHIPPING ACCEPTABLE?

Yes, you can chat with our customer service for more details :  info@bonitronic.com

Returns/Exchange

Can I RETURN OR EXCHANGE AN ITEM?

Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

HOW DO I RETURN OR EXCHANGE AN ITEM?

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Bonitronic.com is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, Bonitronic.com do not accept C.O.D. deliveries.

WHAT IS PRODUCT RETURN REQUIREMENT?

Merchandise must be returned within 7 days of receipt;

Merchandise must have all tags, original packaging, accessories and embellishments fully intact;

Gift cards, used coupons are not refundable.

HOW CAN I GET REFUND?

Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.

HOW CAN I KNOW OTHER DETAILS?

For more details about our return and exchange policy, please check https://www.bonitronic.com/returns/

NEED SUPPORT

Floor 2, Building A2, No.3 South Huancheng Road, Bantian Street, Longgang District, Shenzhen,Guangdong, P.R.C
Tel/WhatsApp/Wechat: +86-185 6623 2171

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